Contact: (843) 681-9325

COVID-19 FAQs

 

Due to an influx of COVID-19 related questions & concerns regarding upcoming travel plans this page has been created. This page will continue to be monitored and updated as needed.

We recommend following local and state goverment links to view the latest in COVID information:

- Town of Hilton Head Island site

- State of South Carolina site


Yes – we are renting!

There are currently no restrictions in our area for short term vacation rentals. We are open and we are booking! 

Are the beaches open?

The beaches are open with some restrictions to the public beach parks. Private resorts, such as Palmetto Dunes, Shipyard and Sea Pines beaches are open to guests and residents of those areas. Other island areas can use the public beach parks, accessible by bike or foot from most of our island homes and villas.

Are restaurants and bars open?

Restaurants are open and offer to-go, curbside to-go, delivery and outdoor dining (as of May 4th). And many area restaurants have reopened their dining rooms to 50% capacity (as of May 18th). Both dining options encourage safe social distancing and tables 6’ apart or more. Please exercise patience if you choose to dine out.

Which activities are open?

Many of the activities involving social gathering or large groups together have not reopened. Many other activities are operating on a limited basis with restrictions. Outdoor activities such as cycling and visiting the beach are more common activities right now.

Are grocery stores open?

Yes, the grocery stores are open, most are operating on somewhat limited hours. The local grocery stores are working hard to keep the shelves stocked regularly. Our stores have limitations on quantities of paper products such as toilet tissue and paper towels, so it would be wise to bring your own from home to ensure you are able to stay well-stocked during your vacation. Be sure to check store operating hours. Local stores are Kroger, Publix, Bi-Lo, Piggly Wiggly, Harris Teeter, Whole Foods and Fresh Market.

What cleaning practices are being used in the wake of COVID-19?

We have implemented a specialized checklist of cleaning guidelines that follow CDC standards for cleaning and disinfecting. We have passed this list along to the professional cleaning services that we contract as well as our inspection staff. This list includes disinfecting all surfaces with heavy emphasis on common touch-points such as remotes, light switches, door handles, faucets, appliance and cabinet knobs, lamp switches, etc. We recommend brining your own disinfectant wipes, sanitizing sprays and hand sanitizers so that you can vacation with your own personal level of comfort.

Should I cancel my reservation?

We understand in such uncertain times it is difficult to predict the near future. While we are currently operating under our normal policies, we are allowing some flexibility on a case by case basis, largely depending on the current environment and the time of year you have rented.  Should you have to cancel under our policy but related to COVID-19, we are offering credits toward a future stay or a raincheck date in lieu of refunds. Should a refund be necessary, all refunds are subject to our non-refundable cancellation fees. Please refer to your rental agreement.

What do I do if I purchased Travel Protection Insurance?

In the event you have purchased travel insurance you will have to reach out to RedSky Travel Insurance directly at 1-866-889-7409 to find out if your reason for cancellation would be covered under your policy. You can make a claim HERE. When calling be sure you have your 5 digit reservation number handy. This number can be found on your signed rental agreement.